1. Acceptance of these terms
By accessing or using this website, you agree to use it in accordance with these terms and any applicable laws, operational instructions and service-specific conditions. If you do not agree, you should stop using the website.
2. Permitted use
The website is provided for legitimate terminal, cargo, customer, commercial, employment, information and support purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce harmful code, scrape restricted information, impersonate another person or use the service for unlawful activity.
3. Website information
We aim to keep public information clear and current, but operational information may change. Website content should not be treated as a substitute for an approved tariff, contract, release instruction, customs decision, safety instruction, appointment confirmation or other authorised operational document.
4. Container tracking
Container tracking displays the latest information available to the public service at the time of the request. Status information may be updated, corrected or delayed by operational events or source-system timing. A tracking result does not itself authorise cargo release, gate movement, customs clearance or delivery.
5. Quotations and commercial requests
Submitting a quotation request does not create a contract or guarantee a price, service, capacity or booking. Commercial commitments arise only through an authorised quotation, agreement or other formal confirmation issued by the appropriate terminal representative.
7. Appointments and visits
An appointment request may be subject to confirmation, access requirements, safety controls, identification checks and operational availability. Visitors, drivers and contractors must follow current terminal instructions while on terminal premises.
8. Customs and regulatory processes
The terminal may support operational workflows connected with customs, cargo release and regulatory controls, but decisions made by customs or other competent authorities remain subject to their own procedures and requirements. Users remain responsible for satisfying the requirements applicable to their cargo and transactions.
9. Portal accounts and security
Where a separate customer, shipping-line, transporter or employee portal requires an account, you are responsible for protecting your credentials and for activity performed through your authorised access. Do not share passwords, one-time codes or other security credentials.
10. Intellectual property
Unless otherwise stated, website branding, text, graphics, interface elements and original website content are owned by or licensed to West African Terminal. You may use public information for legitimate reference purposes, but you may not reproduce protected material in a misleading, commercial or unauthorised manner.
11. Third-party services and links
The website may refer or link to services operated by public authorities, shipping partners or other third parties. Those services are controlled by their respective operators and may have separate terms, privacy notices and availability conditions.
12. Service availability
We may update, suspend, restrict or change website functions when required for maintenance, security, operational reasons or service improvement. We do not guarantee uninterrupted availability of every public digital function.
13. Responsibility and limitations
Users should verify time-sensitive, commercial, customs, release and operational information through the appropriate authorised channel before acting on it. Nothing on this public website should be interpreted as overriding a signed agreement, approved tariff, official authority decision or mandatory legal requirement.
14. Privacy
Personal information submitted through website forms is handled in accordance with the applicable privacy notice and the purpose for which the information was provided. Review the Privacy Policy for further information.
15. Changes to these terms
These terms may be updated to reflect changes to the website, services, operational practices or applicable requirements. The current published version will show its latest update date.
16. Contact
If you have questions about these terms, website use or a public digital service, contact West African Terminal through the official contact channels shown on this website.