Depending on how you interact with us, we may collect information that you provide directly and limited technical information generated when you use our digital services.

• Contact information such as your name, email address, phone number, company and job title.
• Service information such as container, booking, quotation, appointment, support or enquiry references.
• Technical information such as device, browser, security, log and website usage information where this is enabled.
• Recruitment information submitted when you apply for a vacancy, including your CV, qualifications, employment history and supporting documents.

We use personal information only for legitimate operational, service, security, administrative and legal purposes.

• To provide terminal, customer, booking, quotation, appointment, tracking, recruitment and support services.
• To respond to enquiries, requests, complaints and other communications.
• To protect users, terminal systems, digital services and operational information.
• To meet applicable legal, regulatory, compliance and record-keeping obligations.
• To maintain and improve our website, services, processes and customer experience.

Where required by applicable law, personal information may be processed because it is necessary to provide a requested service, perform or prepare a contract, comply with legal obligations, protect legitimate operational interests, protect vital or security interests, or because you have provided valid consent.

We do not sell personal information. Information may be shared only where necessary for legitimate business, service, legal, security or transaction purposes.

• Authorised service providers that support hosting, communications, security, technology, payment or operational services.
• Government, customs, port, regulatory, law-enforcement or other competent authorities where disclosure is legally required or operationally necessary.
• Professional advisers or relevant parties involved in a legitimate corporate restructuring, transaction, audit or legal process.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, security, dispute resolution, legal compliance, audit and record-keeping requirements.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can guarantee absolute security.

Depending on the laws that apply to you and the circumstances of processing, you may have rights relating to your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where there is no continuing lawful reason to retain the information.
• Request restriction of certain processing where applicable.
• Object to certain processing or withdraw consent where processing is based on consent.

Our website may use essential cookies and, where enabled, analytics or similar technologies to operate securely, remember preferences and understand website performance. Where required, non-essential technologies should be used only after appropriate consent.

Our website may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, and you should review their privacy information before submitting personal data.

We may update this policy to reflect changes in our services, technology, legal requirements or privacy practices. The latest version will be published on this page with an updated revision date.